Welcome to the Shipping FAQ! Here you will find all questions answered about the shipping of your package.



Which shipping methods do you offer?


After the shipment of your order you will get notified with a tracking code. All main shipping companies and postal services are used for shipping your package. They can change form time to time. 


Currently we offer the following shipping methods:


Home Delivery

  • UPS
  • DPD 
  • International Parcel

Delivery at a shop or service point

  • UPS Access Point: pick up from an UPS Access Point 
  • DPD 2Shop: pick up from a local service point.


Do I receive a tracking code?

Yes, as soon as your order is shipped you will receive a tracking code. You will receive with a tracking number via email from us and from the shipping company.



I didn't received a tracking code?

It can be that your order did not left our warehouse yet. If you have not received a shipping notification from us, please wait another day before contacting. First look for our email message:

  • Check your email inbox
  • Check your email spam or junk  folder
  • Nothing there, please contact us: Submit a ticket with your order number and name if you still didn't find your tracking code.


No shipping notification received at all? Your email address might be wrong. Contact us with your name, order number and the right email address.



How can I see the tracking status of my package?

To check the status of your parcel you can visit these websites and track your parcel:





Will my package be sent discreet ?

  • Yes, we will package and ship your order as discreet as possible. 
  • Your order is shipped in a neutral brown box and we deliver under a normal business name (not our shop name).
  • There's no information in or on the outside of the box that will identify the content of your order.
  • No promotional gifts, flyers or instructions will be added to your parcel when it's shipped outside of the Netherlands.



How much are the shipping costs ?

Shipping costs are different to every country and depend on the shipping option you choose. and are calculated in the order process. 


Want to know your shipping cost? 

Add the products to your cart and go to the checkout page to see your shipping costs. Depending on your country free shipping will be applicable from a certain order amount. (in EU only)



How long will it take before I will receive my order ?

When the payment is completed and the money is in our account we will send your order within two business days. When you place an order, and choose for the Shipping method, you will see what the indicated delivery time will be after shipment. Indicated delivery times are not guaranteed by us. Please look at the tracking status of your package for an estimated delivery time by the shipping company

In rare cases it might occur that we do not have the product(s) in stock. When this is the case we will send you an email regarding when you can expect your order to be shipped. This will never be more than two weeks after you have placed the order.



I did not receive my package !

In the case of you not receiving your, try to use our Troubleshooter here before contacting our Support Team and submitting a ticket.



I want to change my address for shipping

  • Is the payment not yet completed? Please submit a ticket as soon as possible. Add "ADDRESS CHANGE" in the subject so we can adjust the address in time. Complete the payment after receiving a confirmation from our customer support team.
  • Is the payment completed? Please keep in mind that emails are answered within 2 business days. If the matter is urgent, please call us on +31 (0) 85 301 82 58



I have made multiple orders. Can they be shipped together?

  • Is the payment not yet completed? Please send us a message before completing the payment. After we confirm that we will combine the order, you can complete the payment. Add "ORDER CHANGE" in the subject so we can read the message in time. Complete the payment after receiving a confirmation from our customer support team.
  • Is the payment completed? Please keep in mind that emails are answered within 2 business days. If the matter is urgent, please call us on +31 (0) 85 301 82 58



Can someone else pick up my parcel from a pick up point?


DPD: Yes, in addition to their own ID, that person must also bring a copy or photo of the ID of the actual recipient so that we can check the name and details with what is on the parcel.


UPS: Yes, in addition to their own ID, that person must also bring a copy or photo of the ID of the actual recipient so that we can check the name and details with what is on the parcel.



I can not pick up my parcel from a pick up point?


Please try and call the pick up point and ask if they can hold your package for you a little while longer. If this is not possible, try to see if the shipping company can help out with a fitting solution. Please note: chances are that the pick up point and shipping company expect that a package will be picked up in time. Our web shop does not take responsibility for parcels that are not picked up in time from the pick up point.



My package is returning to you, what can I do?


Whenever there is an issue with the shipment, we recommend contacting us as soon as possible. If you notice a delay, address error or any other issue on the tracking status, we would like to help and solve this. If you notice that your package is already returning to us, and you would like to receive it, please submit a ticket so we can discuss the available options. 



Do you ship to my country?


To find out if and what items we ship to your country, please add the product(s) that you want to order in the cart and proceed to the checkout page. After you fill in the country and zip code, you will see if the website gives an error or not. Click on "Get a Quote" to get more information on the rates and shipping options to your region. 


This screencast will show you how to navigate on the website:




Are your products legal in my country?


Before you place an order make sure it is legal for you to receive the products that you are about to purchase.
We suggest to visit the website of your government for more information. When you find out it is legal for you to receive the items, you can continue and place the order.

We are not aware what the legal status of our products is in many countries. For the countries we do know this, there are shipping restrictions on our website. This means that it is not possible to order the products that have shipping restrictions for those countries/regions.

These restrictions can easily be found by reading the additional information of the product(s) that you are interested in. To avoid running into the restriction message during the checkout, make sure that you read the additional information of the item(s) first. Be aware that If your country is not in the restrictions list it does not mean that the products are legal in your country. Always check your countries laws before ordering any product.



My product is damaged upon arrival. What should I do?


It's unfortunate that there is damage. Something must've gone wrong during transportation. In this case, please make pictures of the whole box/package and the individual products and contact our support team.


Submit a ticket