I want to cancel my order, but I already sent the payment. What to do?
Please submit a ticket as soon as possible. Add "ORDER CHANGE" in the subject so we can cancel the order in time.
Is the order status "Processed" and the payment received? Please keep in mind that emails are answered within 2 business days. If the matter is urgent, please call us on +31 (0) 85 301 82 58
After we canceled the order, we will discuss the payment method for the refund. Your refund will usually return to you within 1-5 business days.
I want to return my order. What?
After you have received your order, you have 14 calendar days to let us know if you wish to return one or more item(s). But please be aware: not all items can be returned. To find out which items are eligible and how to return items, please read our returns, refund and replacement policy.
Before sending back items, always send us an e-mail first and discuss the option surrounding the return and refund.